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Have a question? Find answers to our most frequently asked questions below or use the search to find what you're looking for.

Items delivered outside India are not eligible for return or refund. We only offer exchanges within 15 days of receiving the item under specific conditions. Please refer to our exchange policy for full details.

  1. Raise an exchange request via email to orders@resharugs.com within 15 days of receiving your order.
  2. Our support team will call you within 1-2 working days to help you select a new product of similar or greater value.
  3. You must ship the original rug back to our Indian warehouse. The cost of shipping, including all taxes and duties, is your responsibility.
  4. Once we receive the rug and it passes a quality check, we will process the exchange. Any balance payment for a higher value item is required before dispatch.
  5. If the new item is of lower value, we will issue a coupon for the difference, valid for 3 months.
  • The request must be made within 15 days of receiving the order.
  • The original product must be returned in the same condition it was delivered, with all original packing, labels, and tags intact.
  • For custom orders, exchanges are only applicable in case of a manufacturing defect.
  • Discounts from the original purchase may not apply to the exchanged item.

Simply browse our collections, select the rug you love, choose the desired size, and click "Add to Cart." Follow the checkout process to enter your shipping details and payment information to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, Net Banking, and popular UPI platforms within India.

Yes, we ship our rugs worldwide. Please note that for international orders, the customer is responsible for all shipping costs, import duties, and taxes. Our return and refund policy does not apply to items delivered outside India, though exchanges are possible.

Hand-knotted rugs are woven by hand on a loom, a process that is very time-consuming but results in a highly durable and unique piece of art. Tufted rugs are made with a tool that punches yarn through a canvas backing, which is then secured with latex. While both are beautiful, hand-knotted rugs are considered premium for their longevity and craftsmanship.

We professionally photograph our rugs to ensure the colors are as accurate as possible. However, colors may vary slightly due to differences in screen settings, lighting in your room, and the nature of our natural dyes. These slight variations are a hallmark of a unique, handcrafted product.

For regular maintenance, vacuum your rug once a week on a low power setting and without a beater bar. For spills, blot the area immediately with a clean, dry cloth. We highly recommend professional cleaning every 2-3 years to preserve the life and beauty of your rug.

Yes, shedding is a completely normal characteristic of new wool rugs. This is caused by loose fibers left over from the weaving process. Regular vacuuming will help manage the shedding, which will subside over a few months.

Can't Find Your Answer?

Our dedicated team is here to assist you with any further questions or inquiries about our collections, craftsmanship, or your order. Please don't hesitate to reach out.

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