Policies
Cancellation Policy
How cancellations work at Resha Rugs: when we may void an order, when you can request to cancel before dispatch, and what applies once a rug is on its way or made especially for you.
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Before dispatch
If your order has not shipped, you may request cancellation within 24 hours of placement. Approval is at our discretion.
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After shipment
Once processed and shipped, an order cannot be canceled; please use our return process where it applies.
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Custom & made-to-order
Bespoke and made-to-order rugs cannot be canceled after the order is confirmed.
Our right to cancel an order
Resha Rugs reserves the right to cancel any order after placement at its sole discretion, including but not limited to cases of pricing errors, stock unavailability, suspected fraud, or non-compliance with company policies.
If we cancel your order, we will notify you using the contact details provided at checkout and refund any payment collected, in line with applicable law and our payment partners.
Customer-requested cancellation (unshipped)
The 24-hour window is measured from the time your order is successfully placed and confirmed, based on our system timestamp.
Request window
24 hrs
If an order has not been shipped, you may request cancellation within 24 hours of placement. Approval is subject to Resha Rugs discretion and workshop or inventory status.
Not guaranteed
Review
We review each request individually. If production has already started, materials were allocated, or the item left our facility, we may not be able to honor a cancellation.
To request a cancellation, contact us as soon as possible with your order number. We will confirm by email or phone whether the request can be accepted.
After processing & shipment
Once an order is processed and shipped, it cannot be canceled. In that situation, customers must follow our return and exchange process where eligible, as described on our Return Policy page.
Refusal of delivery or return-to-sender does not automatically void the purchase; charges, restocking, or deductions may apply according to our returns policy and carrier rules.
Custom & made-to-order rugs
Custom and made-to-order rugs are produced to your specifications. They cannot be canceled once the order is confirmed, because materials and loom time are committed for your piece.
If you are unsure about size, colour, or design, we encourage you to contact us before confirming a bespoke order so we can guide you and document your choices clearly.
Questions
For cancellation requests or policy questions, reach us with your order number.
Last updated: May 2026